High Touch – Low Cost – Simple™

ADX believes that business relationships are built by people, not technology. Likewise, services are best delivered by people, not just technology. Our approach is to offer the best person-to-person support of our customers helping them to improve business relationships with buyers and suppliers alike.

High Touch

High touch means that we invest in outstanding sales, implementation and support professionals who personally help our customers build, manage and become productive members of electronic trading communities. Our Account Executives and dedicated eCommerce Consultants help buying organizations reach out to their suppliers, simplifying the adoption of electronic commerce programs and assuring reliable participation. Our Implementation and Support Specialists are on call in our US-based Customer Care Center to help suppliers meet the electronic commerce requirements of their customers. From day-to-day issues to assisting with major changes to electronic commerce programs, ADX professionals are available to help.

Low Cost

Means that we continually review and improve our business processes to assure a rapid response to our customers. We also consistently invest in technology to create unique solutions to complex integration and commerce process problems.

Simple

Means that we offer our services through predictable subscription fees, there is no software to buy, support or maintain.